The new world being created by COVID19 has led to an influx of inquiries with us about the rights of consumers in relation to purchases of goods and services of all different types. We are happy to provide advice in relation to these matters, please do not hesitate to contact us if you would like to know more or require legal advice into relation to any of these matters. Below we have addressed three of the most common inquiries we receive in relation Australian Consumer Law and the COVID19 crisis.
Travel
Usually, Australian consumer law results in the expectation from the regulator, which in this case is the Australian Competition and Consumer Commission that the consumer will receive a refund or voucher or credit note. Government restrictions being the cause of a cancellation of travel arrangements does impact the rights of a consumer under the consumer guarantees but there may also be remedies available under the relevant contract. Such matters must be reviewed on a case by case basis. If you choose not to travel because of health concerns, this may be treated by travel providers as a ‘change of mind’.
Wedding Cancellation
Venues will sometimes cancel events due to government restrictions such as COVID19 regulations which does affect consumers rights under COVID19 regulations. However, there are also often remedies available to consumers under the terms of contracts between the consumer and the wedding provider.
Telecommunications Services
Increased demand being placed on telecommunications services means that there are some issues with internet speeds and streaming service speeds not being at the service level expected from the provider. Under Australian Consumer law, businesses have to supply services at the service level agreed to in contracts between customers and businesses. If you have a complaint about a telecommunications service you can also lodge the complaint with the Telecommunications Ombudsman and there may also be remedies available for service deficiencies under the contracts with a telecommunications provider.
