Vodafone likely to face class action

Posted on by Admin
Furious customers of the telco giant Vodafone are preparing to sue the company in a class action over the poor performance of the company network.  Customers calling its customer care line have been placed on hold for hours on end and then forced to fill out long, laborious forms.  Some customers who complained the loudest and contacted the Telecommunications Industry Ombudsman (TIO) have been able to get out of their contracts and received compensation but others have given up long before this stage.  The major complaints about the telco relate to calls dropping out, reception issues and poor data performance which has led to an argument being raised that the original contracts which customers entered into taking on the character of being misleading and misrepresentative, exposing the company to a number of claims against the revenue it has drawn for its services accross the lack lustre network.

Many Vodafone customers have said the constant call dropouts and reception issues have meant they have been unable to properly operate their businesses. Others have said they have been unable to call family after being involved in an accident.  The Australian Communications Consumer Action Network (ACCAN) recently chastised the telco for failing to inform customers of its issues and Vodafone CEO Nigel Dews published an apology on Vodafone’s website.  On the prospect of a class action, Dews said in a statement that the most important thing the telco could do was to focus on improving its network and customer experience.  Despite the immense issues faced by its existing customers, Vodafone continues to spend millions on advertising for new customers, including as a primary sponsor of the cricket.

Facebooktwitterredditpinterestlinkedinmail

2 thoughts on “Vodafone likely to face class action”

  1. I have been a customer of Vodefone for 9 years and this has to be the worse experience
    Of bad or no reception’ poor wifi and down loaded I’ve ever encountered. I am upset, because I thought it was only me, now I’ve seen this report I’ve realized I’m not the only one. I pay $113 a month for bad reception my husband works in an underground mine and I need my phone to ring with out fail. I have never had full bars on my phone. My family try to reach me and I don’t receive my calls. I would like to finish my contract without the payout. Regards

  2. Ever since I have came down to Canberra service has been outright pathetic. I get messages 1 to 4 days late, work and friends tries to call me and they say my phone is switched off ( which it never is ) I have been with Vodafone for over 8 years and every year it seems to be getting worse. I mean the service in Sydney wasn’t all that crash hot either, but down here in Canberra it is shocking. One other thing is that when I have a problem with Vodafone I do not like talking to someone in INDIA!!!! If i loose anymore clients I will not be happy.

    I’m not a great believer in paying $100’s of dollars for shit recepition, Vodafone owes me money!

Comments are closed.