Many Vodafone customers have said the constant call dropouts and reception issues have meant they have been unable to properly operate their businesses. Others have said they have been unable to call family after being involved in an accident. The Australian Communications Consumer Action Network (ACCAN) recently chastised the telco for failing to inform customers of its issues and Vodafone CEO Nigel Dews published an apology on Vodafone’s website. On the prospect of a class action, Dews said in a statement that the most important thing the telco could do was to focus on improving its network and customer experience. Despite the immense issues faced by its existing customers, Vodafone continues to spend millions on advertising for new customers, including as a primary sponsor of the cricket.





